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Southern Company HR Business Analyst/ServiceNow Administrator (HRSD) in Atlanta, Georgia

HR Business Analyst/ServiceNow Administrator (HRSD)


Southern Company is a leading producer of clean, safe, reliable and affordable energy, and we approach each day as a vital step in building the future of energy. At Southern Company we are always looking ahead, and our innovations in the industry—from new nuclear to deployment of electric transportation and renewables —help brighten the lives and businesses of millions of customers nationwide.

The HR Business Analyst is responsible for implementation and ongoing support of ServiceNow’s HR Case and Knowledge Management solutions. The analyst is part of a team responsible for maintaining a quality environment, managing complex business processes and partnering with external vendors and Information Technology to enhance and deploy new capabilities. The HR Business Analyst will become an expert in HR business processes, applying industry best practices to product configurations, consulting with customers on system capabilities and how to best leverage existing systems, as well as translating HR business requirements into technology solutions. Additional responsibilities include second tier support for end users, reporting, change management for business processes and researching industry trends.

The HR Business Analyst should possess sound foundational knowledge of the Now platform and applications, a detailed understanding of the business requirements represented, and the ability to customize the ServiceNow platform system to satisfy business requirement and deliver business functionality. The individual will need to effectively operate in a fast past, changing environment by managing changing priorities, while being responsive, dependable, and discerning when supporting the HR business and coworkers. The individual must multi-task efficiently, manage projects, work independently with little supervision and keep assignments organized by planning their work and meeting project deadlines.



  • BS in Systems, IT or Human Resources strongly preferred


  • 3 years ServiceNow experience, HR Service Desk experience preferred

  • Demonstrated knowledge of ServiceNow administration and upgrade activities. Experience working with ITSM and/or HR Service Delivery in ServiceNow

  • Proven analytical skills and experience in analyzing large data sets using various reporting tools

  • Proven written and verbal communication skills with experience creating and presenting information

  • Demonstrated consulting skills, initiative to influence change, and a proactive thinker

  • Demonstrated experience delivering significant projects on time and within budget as part of a team


  • Configuration and system administration experience

  • Understanding of database relationships and back-end query tools

  • Ability to think strategically and solve problems using innovative/creative thinking

  • Self-motivated and detail oriented, with proven skills in organization, time management and project management

  • Ability to handle multiple complex priorities simultaneously without sacrificing quality

  • Ability to understand HR business requirements and translate requirements into technology solutions

  • Customer service focused

  • Ability to establish relationships and influence decisions

  • Ability to handle a high pressure/high stress environment

  • Provide technical expertise for data governance and data integrity across all HR applications


  • Customizes forms, workflows, IU action, Business Rules, Service Portal, system imports, Business Analytics, reporting and Service Catalog

  • Partners with HR Delivery and Centers of Excellence to identify business needs.

  • Represents project stakeholders and customers throughout planning, development, release processes

  • Tests and coordinates UAT testing, training, and communications

  • Provide level 2 support for all products, applications, and processes on the ServiceNow platform

  • Executes project tasks against an established project schedule, and reviews ongoing project status with management.

  • Administer security to ensure data protection and privacy

  • Develops and maintains strong working knowledge of all ServiceNow capabilities. Stays up to date on release materials and provides business recommendations on enhancements to help improve business processes

  • Leverages user analytics to drive decisions on system change and discover training needs


This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by Diversity Inc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. #LI

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Southern Company Headquarters - 30 Ivan Allen Jr. Blvd. NW (30ATLANTA)

30 Ivan Allen Jr. Blvd. NW

Atlanta, 30308

Req ID: SCS2010274