Manager, Digital Workplace Technologies (BIR or ATL)

JOB SUMMARY:

The Workplace Technologies Manager oversees the PC environment at Southern Company to ensure a seamless and modern workplace experience. This role involves selecting hardware, making annual procurement decisions, and managing 40,000 devices which directly impact productivity across the enterprise. Responsibilities include researching industry trends, creating an environment roadmap, vendor management, budget oversight, continual process improvement, operating system/browser/baseline management, software delivery, vulnerability resolution and managing a team of engineers and third-level support personnel to deliver efficient solutions.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

B.S. degree in Computer Science, Computer Engineering, Business, or a related field is required.

Extensive knowledge of end-user technologies and supporting infrastructure, including Desktop and Mobile Computing, Active Directory, Azure, InTune, MECM, NexThink, and Delinea. Must be knowledgeable about current industry best practices, products, techniques, and trends.

Strong focus on quality and the business partners’ technology experience, with a willingness to challenge the status quo.

Strong business acumen is mandatory. The incumbent must ensure technology solutions provide excellent business value and adjust solution sets as needed to maximize technology investments and expenses.

Working knowledge of the Technology Organization’s role in daily operations across Southern Company.

Strong vendor and supplier management skills. The incumbent needs to negotiate with vendor partners, hold them accountable for service quality, define roadmaps, escalate issues, and solve complex problems.

Knowledge of budgeting, fiscal management, and cost estimation for technology projects and maintenance. Must understand budgetary principles and oversee capital and operating budgets.

Excellent analytical, problem-solving, planning, and project management skills.

Excellent organizational skills and attention to detail.

Ability to prioritize and manage multiple priorities for multiple people.

Proven ability to achieve results independently and collaboratively.

Effective change leader willing to drive cultural and behavioral shifts to enhance technology use across Southern Company.

Strong interpersonal skills for successful relationships with customers, peers, and business partners. Must effectively negotiate and influence others and evaluate and develop human capital.

Demonstrated leadership and management skills, including building a strong, results-oriented team and performance management.

Excellent communication skills, both written and verbal.

Demonstrated critical and independent thinking ability to conceive and present creative solutions.

Flexible, able to work under stress with changing direction and minimal supervision.

Self-motivated, proactive, and able to remove obstacles for success.

MAJOR JOB RESPONSIBILITIES:

The Workplace Technologies Manager leads the team responsible for engineering, integrating and developing end-user solutions related to PC, MECM, browser platforms and application delivery standards across Southern Company. This role oversees the delivery of end-user technology to business partners throughout the enterprise. The manager determines hardware model selection and supervises $15MM in annual equipment purchases. Computing platforms under this role's supervision include Windows Desktop Operating System, InTune, MECM, Delinea, NexThink, Active Directory/Azure among others. The team is accountable for hardware selection for all end-user PCs and laptops, establishing operating system baselines and configurations, ensuring patches and security updates are applied and maintaining operating system currency across the enterprise.

The Workplace Technologies Manager is tasked with continuously modernizing and enhancing the PC refresh and new PC delivery processes. This role involves staying abreast of industry trends, evaluating new automation opportunities, and crafting a vision for an improved future state. Implementing these cross-team and cross-company changes requires significant influence and dedication, as the outcomes affect every user within our enterprise.

For certain technologies, such as browser platforms, the emphasis is more on integration rather than engineering solutions. Software publishers frequently update their products to introduce new features and capture greater market share. This constant evolution places a substantial demand on the Workplace Technologies team to stay technically current while ensuring seamless integration with our business applications.

Beyond technical execution, these initiatives must be strategically aligned with business objectives. The Workplace Technologies Manager is tasked with continually assessing market shifts, analyzing environmental factors, evaluating costs, and making informed recommendations to ensure optimal technology investments.

The ideal candidate should stay informed about evolving business needs and emerging trends, techniques, and solutions in the end-user technology domain. The Workplace Technologies Manager must be strategic, capable of developing long-term visions, strategies, roadmaps, and plans. When unexpected business needs arise, the team must respond swiftly and efficiently. This requires the Manager to continuously evaluate demand and reprioritize work based on dynamic business conditions, incorporating new market products and capabilities as they become available.

Managing vendor and supplier partnerships is a crucial aspect of the Workplace Technologies Manager role. The position entails ensuring that our suppliers remain accountable for delivering high-quality solutions within the agreed-upon timeframes.

The Workplace Technologies Manager ensures that Business Partner Communications are conducted at all relevant levels in a timely manner. They oversee the process to ensure communications are tailored for the audience, clearly written and delivered effectively. Additionally, this role manages process exceptions to minimize negative impacts on critical systems.

The Workplace Technology Manager is responsible for attracting, developing, retaining and managing a diverse group of technical individual contributors. In this role, the incumbent oversees hiring, performance management and terminations, providing daily work direction, feedback and coaching to their direct reports. They are also accountable for workforce planning for their organization, identifying and developing successors for their positions as well as for their direct reports.

Expense management and budgetary oversight is crucial to the role. The position manages a budget of approximately $1MM annually; however, decisions made have a direct impact on the Enterprise PC Budget and Print Budgets totaling $22MM annually.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 10710

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services