Analyst II, End User

Augusta, GA


The End User Analyst provides proactive technical expertise and PC break/fix support to facilitate the effective use and availability of Technology products and services by its customers.


Bachelor’s degree in computer science, Business, Engineering, or related field is strongly preferred.

In-depth technical knowledge of the Office 365. (i.e., OneDrive, Outlook, Word, Excel, PowerPoint, and Teams).

Ability to manage projects using proven concepts to apply technology to business problems.

Excellent analytical skills.

Ability to learn internal customers’ business and local technical environment.

Basic understanding of information technologies, their interaction in systems and their application to business problems.

Working knowledge of electric utility industry is a plus.

Ability to program in VB, C++ or .Net is a plus.


Refresh computers and printers; order and install new computers and printers as requested by business partners.

Provide break/fix support for computers, printers, and peripherals.

Provide solutions that leverage technology to meet our customer’s business needs.

Provide consulting which includes, but is not limited to, assisting customers with standard products and implementing local solutions.

Provide project management, coordination and/or technical support during project implementation.

Provide specialized dedicated technical support as requested by customers.

Partner with Business Analysts, Data & Voice Engineers/Support personnel and other Technology business units.

Assist with resolving billing issues and PC inventory issues.

Educate customers on how to use standard products more effectively.

Identify training opportunities.


Understands and promotes Technology strategies.

Ability to build relationships and partner with customers.

Self-directed, self-motivated, and responsible.

Exhibits “Our Values” of Safey First, Intentional Inclusion, Act with Integrity, and Superior Performance in all business dealings.

Excellent organizational skills and strong customer service orientation.

Excellent oral and written communication capabilities.

Seek opportunities to learn and transfer knowledge to others.

Ability to manage multiple tasks.

Follows and promotes safe work practices.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 5579

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services