Computer Systems Analyst/Engineer

Birmingham, AL

Engineer/Computer Systems Analyst

This position provides IT support for operating issues affecting computer systems used to monitor and operate the bulk electric system for Southern Company. This position is responsible for the implementation, execution, and improvement of operational processes to ensure availability for all computer systems supported by the EMS department and used by Southern Company operating companies’ transmission control centers (OPCO TCC’s) as well as the power coordination center (PCC).

The specific duties of this position include both day-to-day operational support and 24x7 emergency support for the current Spectrum Power 3 and future OSI Monarch SCADA systems as well as other tools used to monitor and operate the bulk electric system. The duties include responsibility for supporting Windows PC deployment and troubleshooting, Virtualized Infrastructure support for Windows 10, RHEL 8, Windows Server, and VDI infrastructure. Additional responsibilities include user and certificate administration as well as other activities focused on support of the EMS Support Center and EMS department.

Relocation assistance is available.

Required Skills and Knowledge:

  • Knowledge of computer system and application support

  • Proficient with basic Windows administration

  • Proficient working with UNIX/LINUX systems such as AIX and Red Hat is desirable

  • Understanding of physical/virtual servers and workstations maintenance

  • Understanding of computer network concepts

  • Basic programming skills are desirable

  • Must be able to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance

  • Excellent communication and organizational skills required to work cross team and with vendors to perform administration of systems and coordinate releases with the vendor(s) as listed above

Experience and Education:

  • Degree in Computer Science/Engineering or equivalent experience

  • Experience supporting and troubleshooting computer systems is a plus

  • General understanding of computer system infrastructure, operations, and security

  • Knowledge of electric utility transmission operations is a plus

Skills and Abilities:

  • Must have a customer focused attitude and the desire and ability to learn about the Transmission core business and its needs.

  • Must have analytical, problem solving, and troubleshooting skills.

  • Ability to handle multiple tasks with competing priorities as well as delegation skills.

  • Ability to bring consensus and buy-in among people with different views and agendas.

  • Ability to grasp complex Energy Management Systems operational issues, risk factors, and business drivers.

Behavioral Aspects:

  • Must demonstrate Southern Company Core Values (Safety First, Intentional Inclusion, Act with Integrity, Superior Performance) and a commitment to Human Performance.

  • Must have strong interpersonal skills, be a self-starter, a decision-maker, flexible, self-directed, and a team player.

  • Must possess the ability to build and maintain relationships within a team, with customer organizations and multiple vendors.

Other Requirements:

  • Willingness to be on call as needed 24x7

  • Willingness to adhere to stringent federal and corporate requirements regarding how work is performed and security of EMS systems and information

  • Travel (10%-15% of time) to attend Southern Company functions and maintain system hardware

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 6652

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services