IT Analyst

Description

Work Location: Georgia Power Corporate Headquarters in Atlanta, GA or Alabama Power in Birmingham, AL

JOB SUMMARY

This position will be responsible for supporting productivity & collaboration tools at Southern Company. This includes:

• Provide expert level user support for applications in our portfolio to both technology and business partners

• Manage and deploy application updates

• Troubleshoot M365 related issues with various products in the suite

• Investigate and evaluate MFA issues that cannot be handled by first tier support

• Support strategic initiatives and projects deploying new functionality within our suite of product

• The End-User Information Analyst level will be dependent upon skill/knowledge level.

JOB REQUIREMENTS

Technical Skills Required

• Extensive desktop knowledge including installation, patching, and testing.

• A working knowledge of the following tools and technologies:

• Group Policy Object (GPO)

• Windows Registry

• Software metering technologies (MECM, Nethink, SNOW)

• Microsoft 365 suite including

• MS Teams

• SharePoint

• OneDrive

• Project

• Visio

• Management of productivity application licensing

• Resolving trouble tickets via MS Support

• Ability to review log files to troubleshoot technical issues

• Good working knowledge of cloud-based applications

• Recognition of cyber security threats and risks, and importance of protecting the computing environment

• Capacity to learn and apply new technologies and concepts

• Ability to research solutions to problems, as well as stay up to date on constantly changing technology

• Superb diagnostic, troubleshooting, analysis, and problem-solving skills

Non-Technical Skills Required

• Excellent communication skills (both oral and written) as well as technical writing

• Works well on a geographically dispersed team

• Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences

• High degree of focus on quality, reliability, efficiency, and cost effectiveness

• Flexible: can work under stress with changing direction and with minimal supervision

• Self-motivated, takes initiative, removes obstacles for success

• Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made

• Excellent organizational skills and attention to detail

• Ability to prioritize and handle multiple shifting priorities

Education and Experience Requirements

• 4-yr bachelor’s degree in a computing or engineering field is strongly desired. Consideration will be given to highly qualified candidates who are currently enrolled in college, have demonstrated positive progress in their studies, and are expected to graduate with a 4-yr bachelor’s degree in less than two years

• Prefer 3 years of experience in an IT related field

#LI

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2010654