Southern Company IT Field Ops Tech, Sr in Birmingham, Alabama
IT Field Ops Tech, Sr
The IT Field Operations Technician will partner with the Workplace Support Analysts to provide excellent customer service and proactive technical expertise to facilitate the effective use of IT products and services by the Southern Company Executive customers at the Alabama Power Corporate Headquarters building. This is an operational position for desktop support, voice and data systems, wireless technologies (i.e. iPads, tablets, phones), and printers.
Two-year degree (college/technical/vocational) or equivalent experience in electronics, telecommunications and/or computer technology is required.
Understanding of the various topologies, e.g. telecommunications, wireless, data and voice networks and how they interface with each other
Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications systems and ancillary equipment.
Working knowledge of radio communication systems.
Knowledge of voice and data wireless systems and troubleshooting techniques.
Knowledge of data communications and packet switch networks.
Knowledge of PC hardware, operating systems, and associated peripheral and software components.
Knowledge of Microsoft Operating Systems and Microsoft Office products.
Must have demonstrated personal computer skills along with a general understanding of corporate applications and standard desktop products
Ability to work independently, self –starter with good time management skills.
Ability to interface with, direct and/or coordinate various contractors as needed.
Must have strong verbal and written communications skills.
Demonstrated knowledge of Field Operations processes and procedures.
Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.
Responsible for participating in on-call procedures/operations
Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate
Responsible for interfacing with the customer and other IT groups related to problems and installations as appropriate.
Responsible for understanding and adhering to billing and performance processes and procedures.
Responsible for providing expertise on processes and procedures to other technicians as appropriate
Ability to operate with minimal supervision
Exhibits Southern Style in all business dealings
Seeks opportunities to learn and transfer knowledge to others
Good organizational and time management skills
Ability to manage multiple tasks
Understands and promotes Workplace Support and Technology Organization strategies
Willingness to provide as needed after hours or on-call support
Follows safe work practices
This position reports to the TO Workplace Support manager at APC Corporate Headquarters
Southern Company (NYSE: SO) is America's premier energy company, with 44,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million electric and gas utility customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a national recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): No
Union Covered: No
APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)
600 North 18th Street
Req ID: SCS2008011