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Southern Company IT Service Mgmt Analyst, II (Atlanta or Birmingham) in Birmingham, Alabama

IT Service Mgmt Analyst, II (Atlanta or Birmingham)


As a member of the Digital Workplace Solutions organization- the IT Service Management Analyst, II will be responsible for onboarding and creation of effective license positions as well as creating and implementing Software Asset Management (SAM) processes at Southern Company. This includes lifecycle management, usage, inventory, & compliance reviews, and savings/trend analysis and reporting to various stakeholders. This position will partner with software owners across various management levels, the Strategic Supplier Management team that is responsible for procuring the software assets, Vendor Management, Compliance and Risk partners and the internal SAM team to deliver results.


Technical Skills Required

  • Experienced in managing technology assets and software asset lifecycle management. Knowledge of IBM and Oracle a plus

  • Usage of Software License Management Tool (i.e., Flexera Network Management Suite (FNMS), SNOW, or ServiceNow.

  • Experience working in Oracle Cloud & Maximo

  • Experience working with data analytic tools, with focus on Power BI.

  • Experience working in complex environments consisting of several domains, forests, and DMZ’s with varying trust levels.

  • Experience with integrations to multiple asset management systems.

  • Capacity to learn and apply new technologies, skills, and concepts.

  • Ability to research solutions to problems, as well as stay up to date on constantly changing technology.

  • Superb diagnostic, troubleshooting, analysis, and problem-solving skills

  • Knowledge of levels of data normalization and resolving data integrity issues

Non-Technical Skills Required

  • Strong communication skills (including verbal, written, presentation and active listening)

  • Excellent organizational skills and attention to detail

  • Very disciplined with following up on anomalies and problem situations

  • Ability to analyze, interpret and match data from multiple sources

  • Ability to work well in a team environment and independently

  • Ability to facilitate meetings

  • Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences

  • Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made

  • Ability to prioritize and handle multiple shifting priorities

  • Ability to build and maintain strong relationships with IT and business unit stakeholders at all levels

  • Ability to influence without direct authority or control

  • Works well with a geographically dispersed team

  • High degree of focus on quality, reliability, efficiency, and cost effectiveness

  • Flexible, can work under stress with changing direction and with minimal supervision

  • Self-motivated, takes initiative, removes obstacles for success

  • Process driven

  • Exhibit “Our Values” in all business interactions

Education and Experience Requirements

  • 4-yr Bachelors degree in a computer science, management information systems, or engineering field is strongly desired. Consideration will be given to highly qualified candidates that have comprehensive experience in managing the costs and lifecycle of IT assets.

  • 3 years of Software Asset Management experience

  • 3 years of IT operational process analysis, development, and implementation experience


  • Track, manage, and report on software compliance position for in-scope publishers.

  • Partner with numerous Software Owners to validate true license requirements and optimize software usage, providing savings opportunities and risk avoidance for the enterprise.

  • Load & maintain software entitlements in SAM tool (currently Snow)

  • Develop complete knowledge of existing software contracts and provide guidance on future recommendations based on compliance position.

  • Coordinate with Strategic Supplier Management on software renewals for in-scope software, providing supporting data and analysis for renewals.

  • Work closely with the Software Asset Management Process Owner, Software Owners, and other key stakeholders to understand evolving needs and deliver new solutions proactively.

  • Provides general guidance and training around the use of Software Asset Management tools, processes, and reports.

  • Manage updates and improvements to the processes in collaboration with the SAM Process Owner.

  • Interfaces with IT groups that have a hand in supporting the product, or other closely aligned products. In addition, meets with key stakeholders across IT & operating company (OPCO) business units to communicate strategy and gather feedback

  • Keeps up with industry research and current events. This also includes participating in Unite Surveys and Differential to Market data collections.



This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2011118