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Southern Company Network Support Engineer (Operational Technology) in Birmingham, Alabama

Network Support Engineer (Operational Technology)



The OT (Operational Technology) Network Support Engineer is responsible for providing second-level support, documentation, network device management and equipment lifecycle management for the network infrastructure on Southern Company’s operational real-time data networks.

General Job Responsibilities:

  • Responsible for providing second-level support of network equipment on Southern Company’s operational networks.

  • Responsible for creating change cases and completing the work specified in change cases in compliance with required change management procedures

  • Responsible for following cyber security required procedures for installing, supporting, upgrading and retiring operational network equipment.

  • Responsible for developing and participation in the successful completion of Specialized Infrastructure team initiatives and Technology Organization initiatives.

Job Requirements:

  • Basic knowledge of telecommunications systems and data network systems including IP addressing and naming (DNS, DHCP), Internet, Firewalls, Virtual Private Networks (VPNs), LAN switching, Core Network switching and network routing protocols including OSPF and BGP.

  • Strong analytical and troubleshooting skills

  • Ability to perform end-to-end troubleshooting of data networks

  • General Understanding of Real-Time SCADA systems is a plus

  • Experience with CheckPoint, Cisco ASA or Palo Alto Firewalls is a plus

  • Advanced network troubleshooting and network protocol analysis (e.g. WireShark) skills are a plus

  • Knowledge of Network Management systems, e.g. HPNA, is a plus

  • Demonstrated personal computer skills (i.e. Word, Excel, etc.)

  • Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

  • Effective oral and written communications skills with the ability to convey complex technical issues in business terms.


  • Self-motivated with the ability to effectively prioritize work assignments

  • Ability to manage multiple project responsibilities simultaneously

  • Ability to work in a team atmosphere

  • Ability to provide and accept feedback

  • Ability to build relationships, to communicate and work with management, vendors, and other internal and external groups and customers and exhibit positive influence at all levels.

  • Willingness to embrace, influence, and lead change

Education / Experience:

  • A Bachelors or Associates degree in Engineering, Information Systems, Networking or a related technology is preferred.

  • Minimum 3-5 years of Data Network Experience with Cisco Routing/Switching and firewalls

  • Cisco certifications are a plus


Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services. Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit .

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham

Job Type: Standard

Travel (Up to...): No

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)

600 North 18th Street

Birmingham, 35203

Req ID: SCS2008225

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