Southern Company IT Field Ops Technician in Waynesboro, Georgia
IT Field Ops Technician
This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems and upgrades to existing computer equipment. Furthermore, working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function this position reports directly to the site IT manager.
Bachelor’s/Associates of Applied Science/AS degree in Computer Systems Technology, Network or Electrical Engineering, Computer Science and/or Information Technology is required. Related work experience will also be considered.
An advanced degree is advantageous and desirable.
Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.
Experience implementing, integrating, and supporting vendor application solutions is required.
Familiarity with Windows 7, Windows 8/10, MS-Office 2010, MS-Office 365.
Nuclear plant support experience is preferred.
KNOWLEDGE, SKILLS AND ABILITIES
Primary Responsibilities include:
Ability to troubleshoot both software and hardware issues both on site and remotely
Ability to troubleshoot multiple operating systems, diagnosing and solving software faults
Knowledge of: Computer operating systems and operating computer system peripheral devices.
Support all aspects of the end user including remote access, systems build and lease term (Desktop/Laptop) installation and setup and administration of desktops and laptops
Support off-site equipment setup, troubleshooting, repair and lease term (desktop/laptop) installation
PC/MAC imaging and setup process, mobile device setup, and other types of moves and changes. This will include proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes.
Order PC’s/MAC’s, peripherals, and PC/MAC software as needed maintaining detailed records, including inventories through ticketing system. Dispose of aged equipment in a timely fashion.
Perform initial application troubleshooting for site specific and fleet applications.
Installs, troubleshoots, and repairs audio visual equipment, video conferencing equipment, in-house cable TV systems, loud speaker setups and non-vendor supported printers.
Basic understanding of cyber security with the ability to respond to alerts and escalations in a timely manner
Secondary Responsibilities may include:
- Installs, troubleshoots, and repairs telecommunications equipment for southern company, Co-Owners, Nuclear Regulatory Commission, Emergency Preparedness and data/voice cabling including computer and telephone lines, voice mail system, conference bridges, Voice over IP (VoIP) equipment, audio visual equipment, cabling for fiber optic and cable
Must demonstrate "Southern Style" behaviors of unquestionable trust, superior performance, and total commitment
Must demonstrate the following behaviors: Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen
Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
Must be able to communicate with various levels of management and engineering as needed.
Effective oral and written communications skills with the ability to convey complex technical issues in business terms
Self-motivated with the ability to effectively manage multiple project responsibilities simultaneously.
Team-oriented with a strong work ethic.
Ability to build relationships, to communicate and work with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.
Strategic thinker that can embrace, influence and lead change.
Stays abreast of new technologies and techniques in the market
Must be flexible and able to change directions quickly and comfortably
Ability to work independently of direct supervision
Strategic thinker that can embrace, influence and lead change
Experience with different types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.).
Ability to provide on-call support.
Candidate must be knowledgeable in hardware/network troubleshooting
Although rare, the candidate must possess the ability to work in plant conditions that may include limited exposure to radiation and/or radioactive contamination
Demonstrate personal computing skills (i.e. Word, Excel, Access, etc.)
Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment
Participation in Random Drug/Alcohol Testing is a requirement of employment.
Establish highly credible relationship with customers and team members.
Manage Completing requirements.
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-East Georgia-Waynesboro
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Plant Vogtle 3 & 4 - 7825 River Road (7825WAYNESBORO)
7825 River Road
Req ID: SCS2008573