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Southern Company IT Support Analyst, II in Waynesboro, Georgia

IT Support Analyst, II


IT Support Analyst II

Work location: Southern Nuclear Plant Vogtle 1&2


This position is primarily responsible for providing excellent customer service and proactive technical expertise to support Technology Organization systems, including implementation and upgrades, utilized by Plant Vogtle and the Southern Nuclear Fleet. Systems could span across all functional areas within the nuclear organization (e.g. Operations, Asset Management, Engineering, Radiation Protection, Chemistry, Document Management and Training) and include both applications and network/communication systems.


  • Bachelor’s degree in Electrical or Computer Engineering, Computer Science, Computer Systems Technology and/or Information Technology is required

  • An advanced degree is advantageous


Experience with the following is required or desired:

  • Various types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.) is required

  • Windows Operating Systems and MS Application knowledge is required

  • Developing/managing SQL queries is strongly desired

  • Support Oracle and/or Microsoft SQL Server databases is preferred

  • Providing primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions; Supporting Maximo and Primavera applications is preferred

  • Basic programming skills preferred (C , C#, JAVA, .NET, VB, Linux and SQL)

  • Creating and maintaining mobile applications (MOBI)

  • Implementing, integrating, and supporting vendor application solutions

  • Supporting both Web and thick client solutions

  • Supporting applications in a Citrix environment

  • Troubleshooting and resolving hardware/network issues

  • Supporting various communication systems (IP Networks, UHF/VHF Systems, VOIP, etc)

  • TCP/IP Network communications use of VoIP and Microsoft Server system administration

  • Configuring and supporting camera networks

  • Establishing highly credible relationships with customers and team members.

  • Managing competing priorities and requirements

  • Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.

  • Nuclear plant computer application/system support is an advantage

Required Abilities include:

  • Ability to learn in a dynamic and fast paced environment. Must also be capable of learning computer applications in a quick and efficient manner

  • Ability to participate in on-call rotation and provide on-call support 24/7 during on-call weeks.

  • Ability to lift moderate loads per the SNC Safety Manual guidelines

  • Ability to work independently of direct supervision

  • Ability and willingness to work at alternate locations on short-term, temporary basis (other plant sites, corp). Occasional travel will be required (<25%).

  • Ability to work in plant conditions that may include limited exposure to high temperatures and to radiation and/or radioactive contamination and meet appropriate clothing requirements

  • Ability to build relationships, to communicate and work with individuals of various technical knowledge, with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.

  • Effective oral and written communications skills with the ability to convey complex technical issues in business terms

  • Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment

  • Participation in Random Drug/Alcohol Testing is a requirement of employment

Behavioral Attributes:

  • Must prioritize Safety of self and team

  • Must demonstrate “Our Values” behaviors of Unquestionable Trust, Superior Performance, and Total Commitment

  • Additionally, must demonstrate the following behaviors: Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen

  • Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism

  • Be team-oriented with a strong work ethic, placing the needs and success of the team first.

  • Be a strategic thinker that can embrace, influence and lead change.

  • Must be flexible and able to change directions quickly and comfortably

Primary Responsibilities include:

  • Performing primary system administration for systems, servers, or applications (support, requirements gathering, security, analysis, design, coding, implementation, maintenance, backups, troubleshooting, etc.)

  • Supporting the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance, and retirement of applications to ensure maximum value and reduced cost.

  • Acting as Intermediate Project Manager to lead and manage resources in accordance with IT Business Plan. - Provide routine desktop support, including installation, break/fix, general troubleshooting, and client support.

  • Application development in .NET, C#, C , JAVA and other languages as needed.

  • Development/management of SQL queries for report development.

  • Effectively and clearly document changes and maintain documentation for knowledge retention.

  • Development of (write, edit, review, and organize) technical documentation related to computer systems such as users' guides, technical manuals, and instructional materials to ensure that the text can be understood by non-technical users.

  • Provide routine hardware and software desktop/client support

Provide frontline maintenance (reactive, preventative, and quality assurance) support as well as backup maintenance/installation coverage related to the local communication systems, network, and associated equipment.



This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-East Georgia-Waynesboro

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Plant Vogtle - 7821 River Road (7821WAYNESBORO)

7821 River Road

Waynesboro, 30830

Req ID: SCS2010457