We are committed to creating a technology ecosystem that propels our company’s vision of building the future of energy. We apply technical skills and collaborative thinking to develop novel solutions to the business challenges of today and tomorrow. Join our team of 1,500+ IT experts and experience a fulfilling career that’s important, necessary and offers its share of fun and camaraderie.
Southern Company IT Support Analyst, II in Waynesboro, Georgia
IT Support Analyst, II
IT Support Analyst II
Work location: Southern Nuclear Plant Vogtle 1&2
This position is primarily responsible for providing excellent customer service and proactive technical expertise to support Technology Organization systems, including implementation and upgrades, utilized by Plant Vogtle and the Southern Nuclear Fleet. Systems could span across all functional areas within the nuclear organization (e.g. Operations, Asset Management, Engineering, Radiation Protection, Chemistry, Document Management and Training) and include both applications and network/communication systems.
Bachelor’s degree in Electrical or Computer Engineering, Computer Science, Computer Systems Technology and/or Information Technology is required
An advanced degree is advantageous
Experience with the following is required or desired:
Various types of Microsoft applications and general broad knowledge of IT to troubleshoot application issues reported by the business (computers, networks, Windows servers, packaged applications, etc.) is required
Windows Operating Systems and MS Application knowledge is required
Developing/managing SQL queries is strongly desired
Support Oracle and/or Microsoft SQL Server databases is preferred
Providing primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions; Supporting Maximo and Primavera applications is preferred
Basic programming skills preferred (C , C#, JAVA, .NET, VB, Linux and SQL)
Creating and maintaining mobile applications (MOBI)
Implementing, integrating, and supporting vendor application solutions
Supporting both Web and thick client solutions
Supporting applications in a Citrix environment
Troubleshooting and resolving hardware/network issues
Supporting various communication systems (IP Networks, UHF/VHF Systems, VOIP, etc)
TCP/IP Network communications use of VoIP and Microsoft Server system administration
Configuring and supporting camera networks
Establishing highly credible relationships with customers and team members.
Managing competing priorities and requirements
Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.
Nuclear plant computer application/system support is an advantage
Required Abilities include:
Ability to learn in a dynamic and fast paced environment. Must also be capable of learning computer applications in a quick and efficient manner
Ability to participate in on-call rotation and provide on-call support 24/7 during on-call weeks.
Ability to lift moderate loads per the SNC Safety Manual guidelines
Ability to work independently of direct supervision
Ability and willingness to work at alternate locations on short-term, temporary basis (other plant sites, corp). Occasional travel will be required (<25%).
Ability to work in plant conditions that may include limited exposure to high temperatures and to radiation and/or radioactive contamination and meet appropriate clothing requirements
Ability to build relationships, to communicate and work with individuals of various technical knowledge, with all levels of management, vendors, and other internal groups and customers and exhibit positive influence at all levels.
Effective oral and written communications skills with the ability to convey complex technical issues in business terms
Successful completion of Southern Nuclear Background Investigation (including credit history/check) is required for employment
Participation in Random Drug/Alcohol Testing is a requirement of employment
Must prioritize Safety of self and team
Must demonstrate “Our Values” behaviors of Unquestionable Trust, Superior Performance, and Total Commitment
Additionally, must demonstrate the following behaviors: Customer Focus, Teamwork, Communication, Problem Solving, Adaptability, Decision Making, Self-Awareness, Continuous Learning and Business Acumen
Must also exhibit the traits of creativity, leadership, motivation, respectability, initiative, and professionalism
Be team-oriented with a strong work ethic, placing the needs and success of the team first.
Be a strategic thinker that can embrace, influence and lead change.
Must be flexible and able to change directions quickly and comfortably
Primary Responsibilities include:
Performing primary system administration for systems, servers, or applications (support, requirements gathering, security, analysis, design, coding, implementation, maintenance, backups, troubleshooting, etc.)
Supporting the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance, and retirement of applications to ensure maximum value and reduced cost.
Acting as Intermediate Project Manager to lead and manage resources in accordance with IT Business Plan. - Provide routine desktop support, including installation, break/fix, general troubleshooting, and client support.
Application development in .NET, C#, C , JAVA and other languages as needed.
Development/management of SQL queries for report development.
Effectively and clearly document changes and maintain documentation for knowledge retention.
Development of (write, edit, review, and organize) technical documentation related to computer systems such as users' guides, technical manuals, and instructional materials to ensure that the text can be understood by non-technical users.
Provide routine hardware and software desktop/client support
Provide frontline maintenance (reactive, preventative, and quality assurance) support as well as backup maintenance/installation coverage related to the local communication systems, network, and associated equipment.
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Information Technology
Job Type: Standard
Primary Location: Georgia-East Georgia-Waynesboro
Operating Company: Southern Company Services
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
Plant Vogtle - 7821 River Road (7821WAYNESBORO)
7821 River Road
Req ID: SCS2010457